San Carlos Vacation Packages

The beach, facilites and overall the staff.

Pros: beautiful property in the middle of the jungle, private beach, and delicious food at the restaurant. They were very kind to upgrade our room close to the beach. It was a beautiful 2-story villa with a kitchen, private pool, a balcony, and AC in the bedroom. Cons: lack of honesty and services Leading up to the trip, we received a few emails telling us about all the activities and services available in the resort. They offered complementary hiking and snorkeling, and we could pay for yoga classes, spa treatments, romantic packages, and activities such as surfing, hikes on Mombacho and Omepete island, etc. None of that was available once we got there. We asked the reception to book activities and they said they would call amd organize them. They never did. After a few days, we decided to book them ourselves through tour websites. We even asked them to call a nearby golfing course and they said they would. After 3 days, they said the golf course hadn't answered yet. My partner emailed the golf course and we got a response within 5 minutes. The staff at the reception were very kind, but not helpful and the lack of honestly from the management really disappointed us. The restaurant staff were always great and the service was excellent. The reception even gave us the wrong opening hours for the restaurant so we showed up late one evening. The staff were still there and were so extremely kind to prepare us a meal even after closing.

Morgans Rock was one of the two hotels I had researched. I wanted to get away from the crowds, be out in nature and Morgans Rock fit. Choosing Morgans Rock turned out to be a good decision. I arranged roundtrip airport transportation through the lodge, and the driver was waiting for us with cold water. The property was very well landscaped and between the size of the property and private beach the place felt very exclusive. I booked Villa #2 for my mother and me so that we could have our own spaces and still be close. Each villa was a mirror image of the other and had an outdoor deck/ seating and a plunge pool. The rooms were like large studios with their own entry, sitting area, and a bathroom with indoor and outdoor showers. A few issues we ran into were: the locks on the doors were faulty, there was water leaking from the ceiling, and the thatched roofs had holes that let rain in. Despite these issues, the staff did an amazing job of making up for them. The bartenders made good drinks and had great conversations. The lodge has Spa and tour services available onsite with an amazing masseuse and tour guide. Even with the needed improvements the place was very nice and enjoyable.

The location of this hotel is stunning. The view from our room was breathtaking and the room itself was amazing. However, during our stay the hotel was experiencing plumbing issues and there was no running water in the room and no other open rooms had functioning plumbing. Staff brought up water to flush toilets and wash our hands. A shower would have been welcomed after the long hot day. I was disappointed no discount was provided as we were unable to fully use the facilities in the room. I would still return again (as long as the water is functional).